Contact Account Support

Our Account Support is here to help you if you've got problems logging in to your account.

If you've lost access to your account, we will require you to prove you're the rightful owner of it. Therefore, it's important to include old usernames, payment transactions, old e-mail addresses etc in the supplied fields below. We usually need these to verify you are who you say you are.

IMPORTANT: Please don't use our account support if you simply lost your password. We have an automated function for that problem. Please use that one instead.

Compose Message


Account details:

If you've forgotten your login details, you need to prove to us that you are the legitimate owner of the account. Please complete as many fields as possible.

Old usernames:

Old e-mail addresses:

Transaction ids from PayPal/E-pin codes from Game Sultan/BoaCompra. Do not send us credit card numbers (we can't verify them):


Characters remaining:

Please enter your characterID if you know it:

Your email:

If possible, use English when contacting us.